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Shipping Policy

A legal disclaimer

Shipping Policy

At Aella Valentina Beauty, we strive to provide you with the best shopping experience, including prompt and reliable delivery of our skincare and beauty products. Please take a moment to review our shipping policy:

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons, processing times may vary, and we appreciate your patience.

Shipping Methods:

  • We offer a range of shipping options to suit your needs. You can select your preferred method during checkout.

  • Available shipping methods may include standard shipping, express shipping, and international shipping, depending on your location.

Shipping Rates:

  • Shipping rates are calculated based on the shipping method, package weight, and destination. You will see the shipping cost at checkout before completing your purchase.

Delivery Time:

  • Delivery times vary depending on your location and the selected shipping method. Standard shipping usually takes between 3-7 business days, while express shipping options may deliver within 1-3 business days.

  • International shipping times vary by destination and may range from 7-21 business days, depending on customs clearance and local postal services.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package.

Shipping Restrictions:

  • We currently ship within the United States and internationally to select countries. Please check our list of eligible countries during checkout.

  • Some products may have shipping restrictions due to their contents. If your order contains restricted items, we will notify you and provide alternatives when possible.

Customs and Duties:

  • For international shipments, please note that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

  • Customs policies vary by country, so please check with your local customs office for information on potential charges.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen in transit, please contact us, and we will work with the shipping carrier to resolve the issue promptly.

Shipping Questions:

  • If you have any questions or concerns about shipping, please feel free to contact our customer support team at support@aellavalentina.com.

Thank you for choosing Aella Valentina Beauty. We are committed to delivering high-quality skincare and beauty products to your doorstep, and we appreciate your trust in our brand.

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